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 Employment      July 26, 2017  
Employment Opportunities at Avitar Associates Minimize

From time to time, Avitar seeks self-motivated, detail-oriented professionals to join us in providing the best municipal services in New Hampshire. Currently, we are accepting applications for the following position:

Software Support Representative

Avitar’s Software Department develops and supports a suite of five primary applications used by approximately 1,000 users in more than 350 departments within 150 municipalities throughout the State of New Hampshire. These software applications support functions of local governments such as mass appraisal, property tax collections, motor vehicle registration, building and code enforcement, and water and sewer billing.  

Part of a larger municipal services company that also provides municipal assessing and property tax mapping to municipalities across New Hampshire, Avitar’s Software Department is a small, tightly knit group of dedicated professionals. We take great pride in our reputation for unparalleled software support, and we are looking to add another member to our team. The ideal candidate has a thorough knowledge of all of Avitar’s applications, as well a deep understanding of database applications and software testing methodologies. However, we recognize and expect that, once they join us, some candidates may need significant training in one or more aspects of the position. The most important qualification is a motivation and ability to learn.

The responsibilities of this position include:

  • Answering, troubleshooting, resolving, and responding to client inquiries via telephone, email, and/or remote support screen sharing applications.
  • Collaboration with the development team when client support issues require escalation.
  • Performance of software testing and quality assurance with development and execution of software testing scenarios.
  • Development and maintenance of support documentation, newsletters, and client communications.
  • Remote installation, configuration, and/or troubleshooting of desktop applications.
  • Assistance with user training seminars.

The successful candidate will be:

  • Motivated, responsible, and obsessively detail oriented.
  • Able to communicate effectively with people in a friendly and professional manner.
  • Capable of working both independently without supervision and as part of a fast-paced and dynamic team.
  • Able to learn, speak, and write with a proficiency of and attention to both technical terms and grammar.
  • Capable of absorbing, distilling, synthesizing, and teaching complicated processes and requirements in a clear and concise manner.
  • Computer and Internet savvy.
  • Willing to consistently – both independently and with instruction – tackle and master new concepts and technologies.
  • Naturally curious, creative, and courageous.

The ideal candidate will also: 

  • Have direct and extensive knowledge of New Hampshire property taxation and motor vehicle regulations and requirements.
  • Be familiar with the concepts and practices of municipal assessing.
  • Have personal experience with one or more of Avitar’s software applications.
  • Possess (or be able to quickly develop) a basic understanding of SQL Server database technologies and computer networking.

This position includes: 

  • Full-time, permanent, salaried position at Avitar’s Chichester office.
  • Medical benefit, short-term and long-term disability, and life insurance.
  • Retirement plan with company match to 3%.
  • Two weeks of vacation.
  • Possibility of working remotely several days per week after minimum of one year of service and demonstrated fluency/expertise.
  • Salary commensurate with capabilities and experience.
 
Employment Inquiries

For all positions please send cover letter and resume to:

Avitar Associates
Human Resources Department
150 Suncook Valley Road
Chichester, NH 03258

Or email to: 

careers@avitarassociates.com

No phone calls please.